What happens to my balance when a buyer is refunded?

You approve or decline refund requests from Refunds within 5 days. When a refund is approved, the item's files stop working for the buyer, your share of that sale leaves your balance, and the platform's share goes back too. Sellers agree to a minimum refund promise (see the Refund policy), and you can always be more generous.

More in this topic

• What do I keep from a sale?
• When am I paid?
• The Free plan listing charge
• Tax forms for sellers
• What if a buyer's bank disputes a payment?
• Referral links (Pro)

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