After you ask for a refund
You ask from My purchases, as described in How do I ask for a refund? This page covers what comes next.
- The seller has 5 days to answer. A clear accidental duplicate is refunded right away.
- If the seller declines a request that fits one of our refund reasons, or does not answer, our team looks at it.
- A refund returns the price and any sales tax to your card. If you paid partly with store credit, that part goes back to your balance. The files are then no longer available to you.
Other things a refund changes
- If you earned review credit on that purchase, the unspent part comes off your balance. Credit you already spent stays spent.
- Your review stays, with a small Refunded label.
- A resource that counted toward a bundle you still own cannot be refunded alone. Refund the bundle.
Not sure which button to use? Contact us.
More in this topic
- Where are my files?
- Can I buy the same thing twice?
- How do I ask for a refund?
- How does paying work?
- Do I pay sales tax?
- How do I leave a review?
Still stuck?
Send us a note on the Contact us page, or email hello@lessonstand.com.