How do I ask for a refund?
Every seller on The Lesson Stand agrees to refund you if:
- a file is broken and the seller has not fixed it within 7 days,
- a product is clearly not what the listing described,
- you bought the same thing twice by accident, or
- a product was taken down within 30 days of your purchase.
Sellers may be more generous than that.
How to ask
- Open My purchases.
- Choose Ask for a refund next to the item and pick the reason.
- The seller has 5 days to answer. If they decline a request for one of the reasons above, or do not answer, our team looks at it.
An obvious accidental duplicate is refunded right away. A refund returns the price and any sales tax to your card, and the item's files are no longer available to you.
If a resource you bought is removed later, you get an email and 60 days to download it.
More in this topic
- Where are my files?
- Can I buy the same thing twice?
- How does paying work?
- Do I pay sales tax?
- How do I leave a review?
- Can I ask the seller a question?
Still stuck?
Send us a note on the Contact us page, or email hello@lessonstand.com.