A file will not open or a download failed
Sorry about that. Try these steps first, in order:
- Download it again. Open My purchases and press the download button. Download links last about an hour, so a stale link is the most common cause.
- Check the program. A PDF needs a PDF reader, a PPTX needs PowerPoint or Google Slides, and a ZIP needs to be unpacked before you open what is inside.
- Try another browser or device, and make sure the download finished.
- Cannot sign in? Use Find your downloads and we will email you a fresh link.
Still broken?
Use Report a problem beside the purchase in My purchases, or contact us and choose "A download problem". Tell us what you see.
If a file is broken and the seller has not fixed it within 7 days, you can ask for a refund.
More in this topic
- Where are my files?
- Can I buy the same thing twice?
- How do I ask for a refund?
- How does paying work?
- Do I pay sales tax?
- How do I leave a review?
Still stuck?
Send us a note on the Contact us page, or email hello@lessonstand.com.